Najashi — RSD Cosmetics
These general terms and conditions of sale govern sales concluded on the Najashi website between, on the one hand, RSD Cosmetics and, on the other hand, any natural or legal person making a purchase via the website.
The products offered for sale are those presented on the website on the day it is consulted by the customer, within the limits of available stock. Najashi takes the utmost care in the presentation, description, and essential characteristics of the products. Photographs and visuals are provided for informational purposes only and have no strict contractual value.
Prices are indicated in euros, all taxes included, unless otherwise stated. Delivery costs are specified before order confirmation. Najashi reserves the right to modify its prices at any time, it being understood that the price applied is that displayed at the time of the order.
Any order placed on the website implies full and complete acceptance of these General Terms and Conditions of Sale. The customer undertakes to provide accurate, complete, and up-to-date information when placing their order. The sale is considered final after payment confirmation and sending of a confirmation email.
Payment is due immediately upon ordering. It can be made by credit card or by any other payment method offered on the website at the time of purchase. The seller reserves the right to suspend or cancel any order in case of payment default or suspicion of fraud.
Orders are prepared and shipped within an estimated timeframe of 5 working days after payment validation.
The delivery zones currently offered are as follows: France, Belgium, Germany, Spain, Portugal, Italy, United Arab Emirates, England, United States, French Overseas Departments and Territories, Réunion, Guyana, and Mayotte.
Products are delivered to the address indicated by the customer during the order process. Najashi cannot be held responsible for delays attributable to the carrier, an incorrect address provided by the customer, or a force majeure event.
The customer is responsible for checking the condition of the package and products upon receipt. In the event of an apparent anomaly, damaged package, or missing product, it is the customer's responsibility to make any necessary reservations and to contact customer service as soon as possible at najashiskincare@gmail.com.
In accordance with the Consumer Code, the customer has a legal period of fourteen days to exercise their right of withdrawal from the receipt of the order, without having to state reasons for their decision.
However, for reasons of hygiene and health protection, this right cannot be exercised for cosmetic products unsealed, opened, or used after delivery, when they cannot be returned for resale.
In the event of a valid exercise of the right of withdrawal or a proven error attributable to the seller, products must be returned in their original condition, unopened, unused, and in their intact packaging, to the address that will be communicated by customer service. The refund will be made within the legal timeframe after receipt and verification of the returned products.
Najashi products are cosmetic products intended for external use only. The customer is advised to follow the usage instructions on the packaging or on the website, particularly for the facial serum and cleansing mask.
In case of an unusual reaction, it is recommended to stop using the product and consult a healthcare professional if necessary.
Najashi cannot be held responsible for improper use of the products, failure to follow precautions for use, or use not in accordance with their intended purpose. The seller's liability is in any event limited to the amount of the order concerned, unless otherwise provided by law.
Personal data collected as part of orders is necessary for their processing, delivery, and customer relationship. It is processed in accordance with the privacy policy applicable on the website.
These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing an amicable agreement, the French courts will have jurisdiction, subject to the mandatory provisions applicable to the consumer.
